Guest Service Agent

Ensuring guest satisfaction from the moment a guest arrives at the Beachwalk resort until they check-out. Provide directions to guest to local destinations. Maintain supplies for front desk area. Answer general interest calls to the area. Responsible for all Front Desk duties such as (but not limited to) check-in, check-out, PBX Operation, reservations, assist with concierge duties, proper cash handling and any and all reporting required as per shift checklist. The Resort prides itself in the level of personalized service we provide. Therefore, we expect our Front Desk Staff to maintain a high level of integrity and service and to always attend to our guests’ needs in a professional manner.

Job Expectations:

1. Display a pleasant, professional and guest oriented attitude at all times.

2. Have an understanding of what is expected of your resort and you as its representative.

3. Arrive to your workplace in a timely manner. Must be in uniform or professional dress.

4. Comply with resort and department codes, policies, procedures and regulations.

5. Consider and understand guests/guestrooms security, privacy & comforts.

6. Be willing to participate in team efforts and communicate with fellow employees.

7. Know and be able to complete job specific duties for the shift you are working.

8. Communicate any uncompleted issues to the next shift departments as needed.

9. Participate in all required health and safety meetings/classes.

Essential Functions:

1. Register check-in guests, check-out guest, confirm pending reservations, answer and direct phone calls, PBX Operations, take messages and communicate with additional front desk clerks as needed.

2. Use computer to input information regarding in house guests.

3. Handle credit cards and cash.

4. Assist guest with any questions, problems or concerns and be able to communicate any unknown situations to the proper department or person.

5. Know local points of interest and be able to give directions.

6. Maintain a tidy and operational work space and area.

7. Learn and be able to do any front desk clerk position as set forth in procedures manual.

8. Night audit

9. Effectively deal with guest problems in the absence of supervisory staff members, and to resolve unusual or difficult situations to the guests’ satisfaction.

10. Assist with any special projects as assigned by Supervisor.

Job Type: Full-time and Part-time

Experience:

• Hotel Frontdesk (Preferred)
• Customer Service (Preferred)
• Hospitality Education (Preferred)

Benefits:

• Medical
• Vision
• Dental

Communication method(s) used:

• Email
• Phone
• Chat
• In person

Hours per week:

• 29-40

Schedule:

• Monday to Friday
• Weekends required
• Holidays required
• Day shift
• Night shift
• Overtime

Submit your resume at [email protected]